The terms “chatbot” and “AI agent” get used interchangeably, but they represent fundamentally different approaches to automation.
Chatbots react. Agents act.
A chatbot waits for input and responds. An AI agent proactively monitors, decides, and acts. It can chain multiple steps, access tools and databases, and handle complex workflows without human intervention.
When you need an agent, not a chatbot
If your use case involves multi-step processes, decision-making based on context, integration with multiple systems, or autonomous task completion — you need an agent. A chatbot will frustrate your users and your team.
The path from chatbot to agent
Many businesses start with a chatbot and realize they need more. The upgrade path involves adding memory, tool access, workflow orchestration, and guardrails. That’s exactly what we build.